Refer A Friend Gift Cards Not Arrived

[DCarter]

Hello, 

I had an email arrive on the 10th of January saying that my refer a friend has been successful and the gift card should be on the way. It is now the 27th of March and still no gift card can you advise please?

[JohnC2]

Hi @DCarter, welcome to the forum and thanks for posting.

Sorry you're still waiting on your Refer A Friend reward. 
Are you the customer who was referred or did you refer a new customer?

Refer a Friend to BT Broadband 'Once their broadband is installed and they’ve paid their first bill, we’ll email you both a £50 Amazon.co.uk Gift Card within 30 days (of bill payment).'

Cheers

John

[DCarter]

Hello,

I Was The One Who Referred a new customer, Both Have Bills Currently going and paid.

I Called Customer Services A Week Ago Got Told To Call Another Number Who Said They Don't Deal With It So This Is Only Other Option I Have To Get To The Source 

Thank You 

[JohnC2]

Hi @DCarter, thanks for replying back. 

I'm sorry you were given another number to call. The advisor should've referred this to the correct team on your behalf. I've sent you a Private Message so you can get in touch with the Mod team and we'll help you with this.

Cheers

John

[JohnC2]

Hi @DCarter, I sent you a Private Message yesterday. Please would you check and reply back to me privately.

Cheers

John