Refer A Friend vouchers

[greeb_streebling]

Hi

I’m a new customer and I signed up through the Refer A Friend scheme. We’ve had confirmations that our vouchers are coming but it’s been over two months and nothing. Can anyone help?

[MandyF]

Hi @greeb_streebling,

Welcome to the BT Community and thank you for posting. 

I'm sorry to hear you haven't received your vouchers yet, we can certainly take a look at this for you.

Please reply to my PM with the details requested and we'll be happy to look into this for you.

Thanks 

MandyF

[JohnC2 · Accepted solution]

Hi @greeb_streebling, thanks for getting in touch. I can see that the promotions team got back to you on the 1st to apologise that the voucher hasn't been sent. They've arranged it now and it will be with you within the next 30 days.

Cheers

JohnC2

[greeb_streebling]

Hi

Sorry to bother with this again but we still haven’t had our vouchers….

[imjolly]

the mods reply said in next 30 days which is until end of month so just need to wait bit longer

[greeb_streebling]

It did but they’re already about three months late. 🤷🏽‍♀️

[greeb_streebling]

@JohnC2 Hi, I just wanted to flag this up again as we still haven't received our vouchers and the 30 days are up. Is there anyone else we can chase about this?

[RobbieMac]

Hi @greeb_streebling 

Thank you for posting back!

I am sorry that you haven't received the vouchers.  I realise this has been going on for a long time.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie