Refer a friend £50

[ChrisD1234]

I was referred under this scheme to begin service in November last year under the offer and to date no £50 voucher has been received by me or the person who referred me! Monthly bills have been paid, waited more than 45 days but we've heard nothing! Did I sign up under false pretences? Can somebody advise when this will be issued  please? 

[DanielS]

Hi @ChrisD1234,

As long as the referral link was used, there are no billing restrictions and it's past the cooling off period, then it should be issued to you by email within 45 days of the purchase. Below are the terms:

Getting the reward
12. Once the Friend purchases a qualifying BT broadband product, both the
Referrer and the Friend will receive a £50 Amazon.co.uk Gift Card (“Gift
Card”), by email within 45 days of the purchase if the following conditions
are met:
a. The Referrer and the Friend must be eligible to enter the promotion
and follow the instructions as set out above;
b. Both Referrer and Friend must be outside of their cooling off
cancellation period (usually 14 days from service start date and
must still be with BT broadband; and
c. Both Referrer and Friend must have paid at least once full bill since
the Friend joined

I'm sorry if it hasn't been issued yet. If you've met everything above, reply back to my private message so my team can pick this up next week for you.

Thanks
DanielS

[JohnC2 · Accepted solution]

Hi @ChrisD1234, thanks for getting in touch and I can confirm that your Refer a Friend vouchers are now arranged. 

They'll be with you within the next 30 days. Check your spam/junk folder in case they arrive there.

Cheers

John

[ChrisD1234]

Many thanks JohnC2 for resolving this issue. I appreciate your help. 

Kind regards