Refer a friend

[Dianneg]

I had the link for refer a friend in my app. I referred someone and they signed up but I didn’t get an email to state that they had signed up through my link. Their broadband is due to be activated 21st feb 22. I have tried to track the referrals but this is nowhere to be seen in my account now. Any help would be appreciated. Thanks

[RobbieMac]

Hi @Dianneg 

Thanks for your post and welcome back!

I'm sorry that you haven't received the notification confirming that your friend has signed up to the Refer a Friend offer through your referral.  Have a look at this link for the process and please confirm that's what you did:  Refer a Friend to BT Broadband

Thanks,

Robbie

[Dianneg]

Hi yes that’s what I have done.

they have also used their email address that they signed up with when they clicked on the referral link and to the account they have ordered with. 

thanks

[NeilO]

@Dianneg Thanks for confirming that, I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to get this looked into.

Neil

[Dianneg]

Thanks. PM replied to.