Refund Process

[northernr]

I have seen in previous posts that it takes 5 working days when account is closed to receive any credit refund, currently been waiting since bill on 19th for a £700 refund

[imjolly]

try contacting billing using message now and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Keith_Beddoe]

@northernr 

That seems rather a large refund, are you a BT Business user?

[northernr]

I moved to EE and this is the credit on account plus refund of advance billing 

[Keith_Beddoe]

Have you asked for advice on the EE forum?

It still seems a large amount, as normally it would just be a month`s advance bill.

[northernr]

Got through via phone. Even though it said on bill they would refund, someone had to request it. Reason so high it's a quarterly bill and it was start of billing cycle.