Refund

[robh66]

I’ve made the switch to New EE, I’ve just had a bill from BT saying I’m in credit, when can I expect the refund, and will BT close / cancel the Direct Debit after I receive the refund. . Or is that something I need to do. 

[JohnC2]

Hi @robh66 thanks for your post. The account should be closed automatically and within a few days of your EE service becoming active.

If your bill has a ref number beginning with an 'F' then that indicates the final bill and the refund will be triggered automatically. If it isn't then use the 'Message now' option on this page Broadband | BT Help and one of our guides will be able to arrange the refund for you.

Cheers

John

[pottyperson · Accepted solution]

BT cannot cancel the Direct Debit. You'll need to do that once you're satisfied that the refund has been fully credited to your account.

[robh66]

Thanks @JohnC2, just used BT's "Message Now" as you suggested,  and got a nice chap, who's started the refund process and closing my BT account at the same time.