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Message 1 of 2

Remove Old Account From MyBT

Hi,

Please can someone help?

I have two Accounts allocated on MyBT. We used BT many years ago and have an Old Account still registered so needs deleting. We are new Customers Recently so one ID belongs to this new Account. 

I've tried Webchat and the people I was messaging were no help at all. Nearly two hours later and it's still not sorted.

 

Is there anyone that could help with this please?

Many Thanks,

Kev

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Message 2 of 2

Re: Remove Old Account From MyBT

Hi, @Kms999 welcome back to BT and thanks for posting on the community, I'm sorry you've had difficulty getting this sorted on webchat. The solution for this is to delete the BT ID completely so you can set it up with only your new account details. The moderation team can help you with this and I'll send you a private message so you can get in touch.

Thanks

Neil