Hi @AHeath,
Thank you for posting and welcome to the Community. I've moved your post onto its own thread as the last one had been marked as solved.
If you send me your details, I'll be able to get the old account removed from your My BT.
I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Thanks,
Paddy
