<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I am a returning customer to BT and have an old, unused account registered to My BT. Is there a way to remove this old account and just have my current one linked to My BT?
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Thanks for posting about getting the old acount removed. Customer services should be able to help (thanks @imjolly ) but if there are any problems get back to me and I'll lend a hand.
