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GAWA1980
Beginner

on ‎04-11-2023 9h27

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Message 1 of 2

Remove old accounts and keep just current BT account

I have just returned to BT and set up our MY BT Account. 

When I view MY BT on the app, it is showing 2 old accounts that were closed years ago and defaults to one of the old accounts and I can't switch it to the current account.

How do I get these old accounts removed?

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎04-11-2023 9h56

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Message 2 of 2

Re: Remove old accounts and keep just current BT account

try contacting Billing and they should be able to help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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