Renewed after 1st March 2024 and still showing CPI price increase on my next bill

[sheuho]

Anyone know why I’m being charged the CPI increase on my re contracted bt broadband package when I was clearly told by bt online chat that I would be exempt the increase if I was to re contract after 1st March 2024?

I renewed my broadband package via online on 11/03/24 for £53.50 and my next estimated bill is showing broadband price as £57.72.

Can one of the moderators help?

Thanks in advance. 

[allanraymond]

Have you recontacted BT online chat to ask why you appear to being charged the increase?

[infinitywaiter]

You should do a search of the forum as this has already been posted about this year and last etc, like this one recently which you should maybe add to the conversation there.

https://community.bt.com/t5/Bills-Packages/Renew-Contact-After-1-March-Will-CPI-3-9-increase-apply-f...

Any issues with your bill then it is best to give BT a call and speak to them directly about it, contact BT Billing on 0800 800 150, or  customer services on 0330 1234 150.

[DanielS · Accepted solution]

Hi @sheuho,

Thank you for taking the time to reply to my private messages.

I am very happy that I was able to sort this out for you.

Take care and have a great day.

Thank you
DanielS