I have just renewed my contract from Fibre 1 to Halo 3 the website said that I would get a new Smart Hub 2. As I did not receive it I phoned and was told that this is only for Halo 3 Plus customers. This is not what the website said and gave the impression that I would receive a new hub and did not mention I would have to stick with my aging old hub. The info box that had the package options clearly said Smart Hub 2. In fact if you look at the BT website it states that Smart Hub 2 comes with Halo 3 and Halo 3+:
The lady on the phone said you would leave it as "feedback" for complaints, but as there is no way to contact BT via email, and the chatbot keeps saying it cant deal with it I have no other options other than post.
A warning to other "loyal" customers - BT are not honouring what they are selling.
Its also here too:
With that said, anyone who is looking for better WIFI performance needs to consider more than one WIFI AP, whatever vendor or method, whether hard wired AP (best) or MESH (compromise). Most peoples routers will be in the corner of their house somewhere where the fibre/copper comes in and unless your walls are made of paper its just not going to appropriately cover with best performance unless you are in a studio flat or something.
So I wouldnt worry about the better or worse WIFI from the hub and just setup your own WIFI using more than one device.
