BT have restricted my land line service - ie I currently have no service - BT claimed my bill had not been paid therefore my service had been restricted. However my latest bill had been paid and I have no outstanding bills - I confirmed this on the My BT dashboard where it states all my payments are up to date with nothing outstanding. I called BT (from a mobile!) to raise this issue - the person I spoke to (they call them guides now!!) checked my account and confirmed my account was in order - acknowledged the error and said they passed an instruction to reinstate my service. The guide advised this my take up to 24 hours but it was more than likely the service would be reinstated within the hour - that would have been OK, mistakes happen etc, but that was now 2 days ago and as of right now my landline is still restricted. I called BT again and spoke to another guide who said the service had been instructed for reinstatement and said there was nothing further he could do. I said I wasn't satisfied with with that and asked to speak to someone senior to his position - he responded by saying there no one else able to offer me anything more than he could - I persisted with my request and he reluctantly went off to find his manager - a good amount of time later whilst I held on to the call he returned to say his manager was not available and on another call (very convenient!) - but the manager would call me back. I requested a formal complaint to be logged - which the guide said had been done. So far I have not received a call back from the manager or anyone else.
Anyone else had a similar experience and got any suggestions? I work from home and don't always have good mobile reception so rely on the land line - this is now costing me money through lack of effective communication and lost working time spent sorting out a problem of BT's making. I've tried to jump on this early to get it resolved rather than waiting and thinking BT will sort it out - but I'm now very concerned this issue might run on and on and I will end up being one of those people we see on this forum who say they've had no service for a number of weeks.
