Welcome to this user forum for BT Retail phone and broadband customers.
This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.
Try calling 0330 1234 150
It can take 24 hours for the restrictions to lift after BT have processed the payment, see want my BT services to be reconnected or have restrictions lifted
How long it takes to reconnect
We'll reconnect within 24 hours of processing your payment.
It’s normally no more than four hours if that, I get the impression it’s not been done right but nobody at bt will probably care even if I contact them