I signed up to BT full fiber 2 weeks ago, the tv box arrived last friday but the smart hub didn't. I contacted CS and explained the situation to which they said they would request a re delivery of the router.
I have been notified of another router has been sent out but I also noticed they want me to return the router that was supposed to arrive last week ready for my activation today. If not returned they will add a £50 charge to my account but I am not sure how I can return something that never arrived.
I don't know if this is a royal mail and they have the router or bt mistake that the first one never arrived but I don't really want to be charged for something I cannot return.
Not a happy chappie today as currently sitting here with no internet as sky cut me off 30 mins after the bt was installed.
