Return of Equipment

[Shaun9]

Hi

I have recently renewed my TV contract but opted not to have a new set top box.

I am now being asked to return my old box despite not having received a new box.

Am I obliged to return my old box (there is mention of payments being due if I don't)?

Thanks for any advice

[gg30340 · Accepted solution]

The return email will have been an automated email sent out when a contract is renewed.

You do not need to return the old box if you are still using it and never got a new one or if you received the equipment prior to 13.12.19

How to return and recycle your BT equipment for free | BT Help