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Message 1 of 3

Return of item never received

I'm being asked to return the BT kit which is fine but included on the list are 2 Halo discs whereas I only received and have ever used just the 1.  If I ever received a replacement, I would have returned the faulty one (I did return a batch of kit some 18 months ago but can't remember what now - I've been with them decades so there was quite a haul). Also I don't recall receiving any disc in recent years - it is Halo 1.   How best to communicate this with them?  I don't want to get into a battle over this or pay for something I don't have. 

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Message 2 of 3

Re: Return of item never received

Call BT Customer Services 0330.1234.150 

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Message 3 of 3

Re: Return of item never received

Thanks -that'll save me getting passed from pillar to post (hopefully)!

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