Return of the kit

[Enjoy]

Hi, I was sent an email saying to return my kit in the prepaid envelope they would send me. I waited but nothing ever came, I tried calling but just endless waiting. Now I received another mail telling me to do everything through My BT, but I can't find the link. Could you help me resolve this situation? Thank you

[RobbieMac]

Hi @Enjoy

Thanks for your post and welcome back!

I am sorry for the delay receiving the returns kit.  I appreciate the time you have taken calling us to try and get this sorted.  I have sent you a private message with instructions on how you can send us over your details and we'll arrange that for you. See: Private messages

Thanks,

Robbie

[PaddyB · Accepted solution]

Hi @Enjoy,

Thank you for sending in your details. I've placed an order for a returns bag to be sent to your new address. This should arrive in the next week.

If you need anything else, please drop me a reply to the PM I sent earlier.

Thanks,

Paddy