<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
How do I return old kit, router, YouView box, powerline adapters? Can't find the relevant info, been sent round in circles. Tried emailing a couple of email addresses I found on here but both were blocked.
Phoned this number and of course there is no option to request a return of old equipment and I cannot get through to anyone who can help. How do I complain about this? Is there a dedicated phone line or email address?
