Poor service

[poor]

Hi, BTs contact numbers are not working (the 0333) ones. I called on mobile but reception poor so operator said he would call beck on landline and never did! Anyone else get this poor level of service? All I want to do is dispute my bill!

[Carlusha]

---

@poorwrote:

Hi, BTs contact numbers are not working (the 0333) ones. I called on mobile but reception poor so operator said he would call beck on landline and never did! Anyone else get this poor level of service? All I want to do is dispute my bill!

---

Perhaps you are dialling too many "3"s?

See : Help/queries with Bills 

Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged, so you can use your landline 'phone

[poor]

Hi, yes good point about too many threes! It was mis-typing not mis-dialling. None of the nos working today either. Astonishingly I had a conversation with a "customer service" just now and she didn't call me back on the main line either. Actually she struggled with the concept of calling me back; I am unwilling to pay money to rectify a BT problem. Anyone else had this experience? 

[rbz5416]

Try the messaging service:

https://www.bt.com/help/contact-bt/account-and-billing

Although bizarrely that seems to be only available for broadband & not landline.

Or connect your phone to WiFi calling

[RIC9380]

150 still works for me from my BT line.
RIC9380