Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DStotty
Beginner

on ‎07-06-2026 10h28

86 Views
Message 1 of 3

Returned 2 items only refunded for 1

I sent back 2 items, hub and disc, in the same package. Only received acknowledgement of the disc and have not received the refund for the hub. What is the best contact to resolve this?

Thanks,

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎07-06-2026 10h39

79 Views
Message 2 of 3

Re: Returned 2 items only refunded for 1

contact CS 03301234150 and they should be able to help

you can try message no to billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

have your receipt of posting handy



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply
chrisjp
Recognised Expert

on ‎07-06-2026 20h17

18 Views
Message 3 of 3

Re: Returned 2 items only refunded for 1

I'm not aware that BT ever offers "refunds" for sending back their equipment. Their position is that they own the hubs and discs they send out to you and they require you to send them back when you now longer use the service they were supplied for.
Far from offering a refund, they will charge you if they don't receive the items back.
0 Ratings
Reply