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varmi_03
Beginner

on ‎01-09-2022 11h20

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Message 1 of 2

Returned equipment but bt says haven’t received it

I returned my Smart Hub 2 and My Bt disc, but when i got the email that my kit was returned it only said the disc was returned. I am not sure what happened to the Smart Hub 2 as now it says that the disc has been returned but no the smart hub 2. Can someone please help me with this?

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gg30340
Distinguished Sage
Distinguished Sage

on ‎01-09-2022 18h52

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Message 2 of 2

Re: Returned equipment but bt says haven’t received it

Have you tried calling BT customer service on 0800.800.150 and explaining your problem to them?

If not you should do that in the first instance.

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