Returned equipment (one acknowledged but one still outstanding)

[dr_ic2]

Hi,

I have tried to contact BT via phone & chat to see what can be done but with no luck, looking for advice on next steps please?

I retuned the router and smart connect both at the same time (December 21st) but in different bags sent by BT. I have proof of posting and proof of delivery for both items. I then got an email confirming the router has been received, today i got another email telling me to return the smart connect before February or i will get charged £63.

Tried to chat (not available) and call. long wait times. 

Any advice gratefully recieved.

Regards

[gg30340]

You will need to keep calling BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt and they can then update your account.