Returned equipment saying not received

[Ktweddle]

I have returned the 2 pieces equipment in the bag provided on the 07/09/22 and the tracking information states that it was received on 09/03/22. I have now received an email saying that they are yet to receive my equipment and if it is not returned then I will be charged £80 for the 2 bits of kit which is obscene considering how much we were charged a month for the speeds we were getting.

I have the proof of postage from the Post Office containing the tracking number and the address to which it was shipped.

Please can someone help me resolve.

Many thanks, Kenneth

[JohnC2 · Accepted solution]

Hi @Ktweddle, welcome to the forum, and thanks for your post.

I'm sorry that the equipment has not been marked off as received back at our end. I've sent you a Private Message so you can get in touch with the Mod team and we'll help you with this.

Cheers
John