Returned kit 5 weeks ago still telling me not received

[gg30340]

Call BT 0330.1234.150 with your Proof of Posting or your Proof of Receipt and they can update your account.

[Mustang7251]

Is thete another way besides calling them about it

[DavidM]

Hi @Mustang7251 and welcome to our community.

Thanks for posting about your returns. I'm sorry it's taking so long to confirm receipt of the package. I can help. Please check your inbox for my message and send me over the details.

Cheers

David