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Message 1 of 3

Returned kit and still being charged

Hi, I returned a smart hub in November and have been receiving messages asking me to send it back even though I already did, now I am being wrongfully charged, I no longer have the receipt from the post office since it was so long ago. Can this be corrected before I get charged?

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Message 2 of 3

Re: Returned kit and still being charged

No help now but may be for others in future.

All the tv/broadband providers get loads of complaints that they dispute the return of kit.

It is worth taking a picture of the returns label with (or write down) the tracking number on it before posting.

However, I did this last week for a BT return and got a text yesterday from BT confirming they had it.

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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Message 3 of 3

Re: Returned kit and still being charged

Have you tried calling them? Any luck?

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