Returned kit not noted

[Armitage11]

I changed my package recently and had some things to return (wi-fi disc, a couple of TV mini boxes).  I sent these in two bags and got an email back to say that they had been returned. 

I'm still being chased for a mini box though, with the threat of £75 being added to my bill. 

I feel that I'm in a no-win situation - I can prove that the bags were posted, but not what was in them. Might it be that this particular mini box was an EE TV one rather than a BT TV one, and somehow it hasn't been picked up by EE?

Any help would be much appreciated!

[DavidM]

Hi @Armitage11 and welcome back.

Good to see you again. I can help with the returns query. Check your inbox for my message and drop me over the details.

Cheers

David

[DanielS · Accepted solution]

Hi @Armitage11,

Thanks for taking the time to reply to all of my messages.

To confirm, I have marked that last piece of equipment as returned.

If you ever need help, please, feel free to get in touch with me.

Thank you

DanielS

[Armitage11]

Brilliant, many thanks!