Returned the bt hub but still getting charged

[Reeceboulter1]

I have returned my bt hub over a month ago via post.

I am still receiving charge emails saying the hub still has not been returned.

I actually put two hubs inside the returns bag when posting.

It seems that bt attempt to make things difficult when changing providers!...i am hugely dissapointed at the poor service & charging people for following the process set out by themselves!

[DavidM]

Hi @Reeceboulter1 and welcome.

Thanks for posting about the returns bag. I can sort this out for you. Check your inbox for my message and drop me over the details.

Cheers

David