BT updated their terms and conditions which states that users should return equipment after use. In line with this prior to my contract ending as I did not have a link to return the equipment I contacted BT which scheduled a collection to return my equipment, however I have noticed that this has not been updated on my account. I have a copy of the receipt which I am able to share. I would not liked to be charged, I also have information which states the equipment was returned via a tracking link. I was wondering if this can be looked in to?
