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Returning Equipment

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Have left BT and sent back the equipment as requested, shows as being delivered to them on the 25th November but I still keep getting email and text notifications saying I haven’t sent it back yet and still shows as not received on my account. What is the best course of action please 

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Re: Returning Equipment

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If you have Proof of Postage or Receipt of Delivery call BT 0330.1234.150 and the will update your account.