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FMG26
Beginner

‎07-04-2022 22h48 - edited ‎07-04-2022 22h53

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Message 1 of 2

Returning Equipment

Hi, I have just had full fibre installed. I have sent back the home hub that I had used previously as requested. Tracking information from Royal Mail shows that the package was received on 03/04/2022 but my account still shows that the equipment is still awaiting return.

Does anyone know how quickly the account is updated following returns?

Thanks

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage

on ‎07-04-2022 23h38

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Message 2 of 2

Re: Returning Equipment

It is presently taking three to four weeks to update your account after receipt of the equipment.

If you have the Proof of Posting you could call BT 0800.800.150 and they can update your account.

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