Returning a router

[NIRVANA12323]

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I returned 2 routers to bt in 2022 I sent them by registered post and tracked them they were delivered ..now bt say they did not receive them and want me to pay 90 pounds I do not have the receipt of postage or tracking proof what are my options

[DavidM · Accepted solution]

Hi @NIRVANA12323 and welcome.

I'm sorry you're receiving messages to return the equipment. I can help. I've sent you a privae message so drop me a reply and I'll sort this out for you.

Cheers

David