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Message 1 of 4

Returning broken/replaced kit.

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I have recently had my broken TV box replaced. .very quickly thank you BT. However, where on earth is the link to get a returns envelope to return the old gubbins? I have searched and searched an for the life of me can't find it. HELP

 

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Message 2 of 4

Re: Returning broken/replaced kit.

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@NeilO recently explained this to another user but I can't find the post now, from memory;

There should be a link in MyBT but it is only visible when BT are awaiting equipment return from you

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Message 3 of 4

Re: Returning broken/replaced kit.

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I believe this is t6he thread @Les-Gibson 

Solved: Returning equipment - BT Community

Probably best to give it a week to see if you  @SueGoodman  get request to return and if not repost here,

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Message 4 of 4

Re: Returning broken/replaced kit.

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Thank you

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