Returning equipment "Delivery Attempted"

[nathanblacknz]

I sent my router return on 21 August and apparently Royal Mail attempted to deliver to BT Returns on 24 August however delivery failed as "nobody in". 

I cannot reschedule delivery as I don't have the card with the required information.

I assume Royal Mail will just try again. But how can nobody be in at the BT Returns department? Maybe RM just tried to deliver to the wrong place.

 

[gg30340 · Accepted solution]

Call BT 0800.800.150 and explain to them what has happened along with your Proof of Postage/tracking number and they should be able to update your account that the item has been returned.

[nathanblacknz]

Thanks. BT were extremely helpful and also confirmed final bill (pro rata refund) would be processed.