Returning equipment - still showing as awaiting return
I got a replacement hub a couple of weeks ago and returned the old hub to BT using the replacement hub packaging/box and BT returns label provided.
After checking the tracking reference number on Royal Mail's website, this was delivered on 17/4/2022; however upon checking my BT account, the old hub is still showing as awaiting return and was wondering when this will be updated.
In the meantime, I have today received a 2nd returns label with a white returns bag to return equipment; however I do not have any further equipment to return and am therefore a bit confused as to why I've been sent a 2nd returns label.
Any help you can provide will be greatly appreciated.