on 12-07-2025 14h30
My BT broadband service stopped on 9 July 2025. I have not received an email with instructions, kit and label to return the router.
Solved! Go to Solution.
on 12-07-2025 15h35
Go on my BT, in the bottom corner tap on " more" then track my order...it'll all be there.
13-07-2025 6h56 - edited 13-07-2025 6h56
If you call BT Billing 0330.1234.150 you can request that they send one out to you.
Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.
