Reward Card Not Redeemed

[Alan247]

Hi,

I've been receiving a few emails now about a £50 reward card that I can redeem with BT, but whenever I get onto the website and click the button to redeem the card it just brings me to my profile main page and doesn't give me any further information.

If this could be looked at that would be appreciated, thanks.

[Michael_D · Accepted solution]

Hi @Alan247.

Welcome to the community.

Can you try to click on the link under How to Claim on our BT Reward Cards page, and then login to your My BT account from there to see if you are able to claim that way?

If it is still not giving you an option to claim, please contact our customer service guides who can help you further. 

Michael