Reward Card

[SeaGlow]

Hi all,

Joined at the start of April (6th I think) and have received two emails about claiming the Reward Card however, if I am logged in and click the Reward Card link, the BT website just displays the header and footer, nothing else.

If I log in via the normal way (and not the RC email) then the site works as normal but there is no indication of how to claim said Reward Card.

Any suggestions please ?

Many Thanks
Screenshot added of what the site looks like.

[JohnC2]

Hi @SeaGlow, welcome to the forum and thanks for posting.

Sorry you can't claim your reward at the moment. 

The first thing to check is that you've claimed the Account Holder status on your BTID: What's the difference between an Account holder and an Account manager in My BT? | BT Help
Once you've checked you're the Account Holder try again at: https://www.bt.com/claimmyreward

Let us know how you get on.

Cheers

John
 

[SeaGlow]

Hi John,

Sorry for the late reply.

I am an account manager however, even if the main account holder logs in, she is getting the same issue.

She has tried to log in with her details as I am typing this out now, she was presented with multiple account numbers (she had BT before) and when she clicks one, it says the account is now closed (the old account) she she clicks her account number that she currently has, she gets the header/footer scene from the attached screenshot.

She tried on my laptop, her pc and her mobile phone, all seems to be the same.

Many Thanks

Sean

[RobbieMac]

Many thanks for posting back and trying what John had suggested @SeaGlow

I am sorry for the problems you're having claiming for the reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[NeilO · Accepted solution]

Hi @SeaGlow many thanks for sending over your details, I've claimed the reward card for you this afternoon. 

Thanks

Neil

[SeaGlow]

Thank you guys John, Robbie & Neil. for all your help.

Sorry I'm just commenting back now, been sick for the last 5 or so days with some sort of nasty chest infection... fingers crossed it's the end of it now.

Reward Card has been sorted, 👍 thanks again for all your help, much appreciated.

Sean

[DanielS]

Thanks for getting back to us @SeaGlow.

Fingers crossed here too. I hope you're back to yourself in no time.

Take care and have a great day.

DanielS