Reward card

[Susan9916]

I took out a tv/broadband package in January and received an email with a link to claim the reward card but the link just comes up with old bt accounts I had previously and won't let me click on the new account. How can I get the old accounts removed so only my new one shows and then claim the reward card? Thanks 

[JohnC2]

Hi @Susan9916, sorry you can't claim your reward card. Give us a call on 0330 1234 150 or Message us Broadband | BT Help and one of our guides will be happy to claim the reward for you.

Cheers

John