Reward Card

[Linzi_H]

Hi @dalelangham141 

Welcome to the Community.

I've sent over a Private Message so I can gather a few more details. 

Please get back to me when you can.

Linzi 

[Jeanette1947]

Hi my broadband has been active for 30 days now and I have not received my reward card email and when I check the rewards page it says there are no rewards available to claim

[dalelangham141]

@Linzi_H  I have responded to your email,

I can confirm I have not received the Rewars card it’s been 42 days 

[Linzi_H]

Thanks @dalelangham141 

I've replied back to your message so I can get this looked into further for you. 

Linzi 

[Linzi_H]

Hi @samanthahole199 

Welcome to the Community!

I have sent over a Private Message requesting a few details so I can help with your reward card.

Linzi 

[Linzi_H]

Hi @Jeanette1947 

Welcome to the Community

I've sent over a Private Message so I can help further with your reward card. 

Please get back to me when you can.

Linzi 

[pshaw74]

Hi @Linzi_H 

Can you help me i haven’t received my card ?

[Katie_B]

Hi @pshaw74. 

Welcome to the community. 

When did you submit your claim?

Speak soon, 

Katie 🙂

[pshaw74]

Hi @Katie_B 

Claimed on 24/11/2025

Thanks, Peter

[marygarner61]

Bt installed and claimed successfully it’s almost 40 days 

Emailed BT@purecard.com replied with couldn’t find me on the system advised to contact BT 

Any help would be appreciated 

Thank you