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Message 1 of 7

Reward card

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Set up new package which included reward card. Have contacted rewards dept since beginning of January but no response plus no reward card,? What do I do?

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Message 2 of 7

Re: Reward card

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@Tabby1 

Did you read this https://www.bt.com/manage/bt-reward-card/

What date did your service go active?

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Message 3 of 7

Re: Reward card

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Hi. I have tried claiming but wouldn't let me, have contacted rewards dept, did chat online & received text & email confirming reward had been claimed but still nothing. Package was live 19 nov 22.

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Message 4 of 7

Re: Reward card

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I will see if a moderator can help.

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Message 5 of 7

Re: Reward card

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Thank you. I would phone but hearing impaired so not an option.

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Message 6 of 7

Re: Reward card

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Hi @Tabby1 

Thanks for posting, I can help with the claiming of your reward card.

I've sent you a private message asking for some more details to help this along.

Cheers

Stuart

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Message 7 of 7

Re: Reward card

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Hi @Tabby1 Many thanks for your patience and understanding, I'm glad I was able to help you get your reward card.

Neil

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