Reward card

[Tabby1]

Set up new package which included reward card. Have contacted rewards dept since beginning of January but no response plus no reward card,? What do I do?

[Keith_Beddoe]

@Tabby1 

Did you read this https://www.bt.com/manage/bt-reward-card/

What date did your service go active?

[Tabby1]

Hi. I have tried claiming but wouldn't let me, have contacted rewards dept, did chat online & received text & email confirming reward had been claimed but still nothing. Package was live 19 nov 22.

[Keith_Beddoe]

I will see if a moderator can help.

[Tabby1]

Thank you. I would phone but hearing impaired so not an option.

[StuartH]

Hi @Tabby1 

Thanks for posting, I can help with the claiming of your reward card.

I've sent you a private message asking for some more details to help this along.

Cheers

Stuart

[NeilO · Accepted solution]

Hi @Tabby1 Many thanks for your patience and understanding, I'm glad I was able to help you get your reward card.

Neil

[Tabby1]

Hi.

Hoping you can help. I finally received information re reward card and have tried going online to see card details as I want to use now. Trouble is I have tried signing jnto purecard but doesn't recognise any of my sign in details. How I wish it was not a virtual card!!

Thank you

Tabby1

[NeilO]

Hi, @Tabby1 Welcome back to the community. Did you follow the activation process when you received the emails from Purecard? There's a 3 month window to follow the activation process after receiving the email containing the reward card details.

Neil

[Tabby1]

Hi.

Thank you for reply. Card was activated. I have eventually resolved it! I checked all emails & missed one that gave me info needed to access. At the time emails were flyjng around & I missed it! My fault!

Fingers crossed I can spend it now. 

Thank you