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Rewards card

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I signed up for broadband on the 11th Feb received an email about my rewards card  claimed the said reward then received a text confirming I had successfully claimed the reward and to check my rewards page and it isnt showing any pending rewards or any actual rewards but i have several texts and emails confirming I have the reward 

Can anyone help with this 

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Re: Rewards card

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When was your activation date as you need to wait until cooling off period has passed before you will get reward card

This is a ustomer forum and post doesn't go to BT so need to phone CS 03301234150



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