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adeledon82
Beginner

on ‎30-03-2023 10h43

531 Views
Message 1 of 4

Rewards

Reward card . I keep getting the same txt and email over and over again saying my rewards card details will be sent shortly. And all I get is the same message. 

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3 REPLIES 3
NeilO
Moderator-Retired

on ‎30-03-2023 15h15

499 Views
Message 2 of 4

Re: Rewards

Hi @adeledon82 welcome to the community and thanks for posting, I'm sorry about that. How many emails & texts have arrived about with the same message?

Neil

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adeledon82
Beginner

on ‎30-03-2023 15h46

491 Views
Message 3 of 4

Re: Rewards

3 emails and 2txts

 

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NeilO
Moderator-Retired

on ‎30-03-2023 15h55

486 Views
Message 4 of 4

Re: Rewards

Hi @adeledon82 I've seen that happen before when an email gets bounced back by your email provider and our messaging system retries sending them causing duplicates if they all end up getting through.

Neil

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