…and I have tried!
I called to enquire about prices for a new Full Fibre 100 BB contract with BT
First BT employee, cancelled existing BT contract and set us up on an EE contract without my agreement or awareness (until 5 mins after the call) I was furious!!
Second BT employee agreed this was improper and promised to help and call me back. FAILED!!
Third BT employee was equally shocked at their colleagues behaviour and promised to restore our BT position but it would need to be after the contract expired… and he would call the day after that “to ensure all OK and get you sorted with an acceptable new contract and make sure you have not suffered extra costs due to all this mess”
He DID follow through on restoring our BT position and call us back BUT when I asked about a new contract he said “I cannot help you with that, I’ll have to transfer you to a sales colleague”
The BT sales colleague offered our same product at 33% more than the price BT offer online. She said “I cannot match our online prices, YOU need to order online” but When I try to order online I get message saying “Cannot currently make offers available to you, please contact our team on xxxxxxxxx”
“Arghhhhhhh!!!!” and similar phrases came to mind….
There comes a time when it is wise to just give up and take your custom elsewhere.
I think we have reached that time….
