Social Tariffs changes in April 2026

[dillonsmum_2008]

I've had an email from BT saying my package will change from April. I'm on Home Essentials Fibre 2, but it's changing to a slower speed (download of 37mb), and a monthly 15gb limit from April. 

With an avid gamer in the house, and a disabled husband, this seems to be saying I have to go onto a full priced package to continue with the service I get now.

Has anyone else had the same issue with their social tariff ?

[imjolly]

According to this price update there should be no increase in the home essential package - scroll down to broadband

https://www.bt.com/tell-me-more

social tariff

[iniltous]

Are you sure this was a genuine email and not some attempted fraud/scam ?

[dillonsmum_2008]

It's not the price that's changing, it's the service I'll get

[dillonsmum_2008]

It seems genuine.

[imjolly · Accepted solution]

as you can see from my previous post the essentials fibre 2 package is up to 67mb for £24 pm  you need to phone CS 03301234150 to sort out your renewal

[iniltous]

Never heard of any current BT ‘landline’ broadband package including the social tariff ones having any sort of download bandwidth limit ….