Social tariff

[Chilly69]

Hi all, I’m on a social tariff and only have speeds up to 18mbs even though super fast broadband is available in my area, this doesn’t seem available to me as I’m social, any help please & thank you 

[Katie_B · Accepted solution]

Hello @Chilly69. 

Thanks for coming here. 

To discuss your package and speeds you are receiving please give us a call. 

Our customer care team will be happy to look into this for you. 

Katie

[HHGTTG]

Why isn't 18Mbps not fast enough then?