Sorry, we can’t get your account details at the moment

[BenHols]

Can't access my account online, only get the "Sorry, we can’t get your account details at the moment" message.

[infinitywaiter]

That happens sometimes, if you are on computer then try using the My BT app and going through mobile instead.

Otherwise, just log out and wait for a bit and then log back in and try again.

It can be something simple like website maintenance happening at that time, or just a simple glitch in the system that needs clearing.

Give it a bit of time and try again.

[BenHols]

I have been unable to access my account on the web page and on the My BT app for months, so it isn't just website maintenance or a simple glitch, I'm afraid.

When attempting to view my bills or usage on the My BT app, I am faced with the following message:

"Sorry there was a problem
Due to a temporary hitch at our end, we can't show your billing information at the moment. We're working hard to resolve this as soon as possible. Please try again later."

[NeilO]

Hi, @BenHols I'm sorry you're getting that error on both the MyBT app and website. It's likely that your account details are not linked to MyBT resulting in the error. We can help you get that fixed and I'll send you a private message so you can get in touch with your details.

Thanks

Neil

[JonnyRobbo]

Hi, I also have this same problem where I can’t view anything on the app for months. Any help would be great, thanks