I've been a BT account holder for many years with no access issues but recently when i log in to My BT i get the following message "Sorry we can't get your account details at the moment" and in the top right had corner it says Account No (inactive). Although my account number has not changed. I've recently been upgraded to full fibre and wonder if this could be the issue. Please help.
Solved! Go to Solution.
There are numerous posts like yours. There is a fault and BT are aware and trying to fix
Hi @RJ4
Welcome to the community.
I've sent you over a private message to take some extra details about this.
Michael
try to access MYBT again as mine now working