Hi,
Since changing my login email address on 24/04/2026 I have been unable to login to MyBT either via the app on my mobile phone or via the web on a desktop PC or laptop. On each occasion I get a notification that my account in Inactive.
This issue appears to be affecting multiple users but there doesn't appear to be a fix.
Can anyone offer any advice on fixing this issue?
Solved! Go to Solution.
have you removed the app and then re-installed as there has been numerous update in last few weeks if still cannot access then phone CS 03301234150 and the should help. I did have the problem but my access is ok now as many others on forum
Hi,
Thanks for replying.
I did initially remove the app and download again. But still unable to login. Also, as I get the same result via the web on a PC, it is unlikely to be an app issue.
I'll give the number a call.