cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
332 Views
Message 1 of 3

Sorry, we can’t get your account details at the moment

Go to solution

Hi,

Since changing my login email address on 24/04/2026 I have been unable to login to MyBT either via the app on my mobile phone or via the web on a desktop PC or laptop. On each occasion I get a notification that my account in Inactive.

This issue appears to be affecting multiple users but there doesn't appear to be a fix.

Can anyone offer any advice on fixing this issue?

0 Ratings
Reply
2 REPLIES 2
308 Views
Message 2 of 3

Re: Sorry, we can’t get your account details at the moment

Go to solution

have you removed the app and then re-installed as there has been numerous update in last few weeks  if still cannot access then phone CS 03301234150 and the should help.  I did have the problem but my access is ok now as many others on forum



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
299 Views
Message 3 of 3

Re: Sorry, we can’t get your account details at the moment

Go to solution

Hi,

Thanks for replying.

I did initially remove the app and download again. But still unable to login. Also, as I get the same result via the web on a PC, it is unlikely to be an app issue.

I'll give the number a call.

 

0 Ratings
Reply